Hey, you! Yes, you. The one who is constantly checking your Snapchat account and wondering why it keeps crashing or stopping unexpectedly. It might be annoying at times, but we’ll get to the bottom of it quickly so you won’t get hitches again in the future. The problem could be caused by simple aspects such as a low battery or poor internet connection. If it’s crashing or not working on your device now and then, there must be an easy solution. Read on to learn how to fix Snapchat not working on Wi-Fi once and for all!
Snapchat has become increasingly popular as more users enjoy using it daily. However, sometimes Snapchat can get frustrating when it doesn’t work correctly, and you can’t send snaps or receive snaps from friends and family. In this article, we’ll go over some common reasons why Snapchat might not be working and some hacks you can do to fix the issues!
What is Snapchat?
Snapchat is a mobile app that allows users to send and receive snaps (photos and videos) that are only viewable for a set amount of time before they disappear. The app lets users add text, filters, and other effects to their snaps.
Snapchat has become increasingly popular since it was first released in 2011, especially among teenagers and young adults. More than a hundred million people are estimated to use the app each day. Unfortunately, with popularity comes the need for technical support—especially when things don’t work as expected.
7 Reasons Why Snapchat Stops Functioning?
So, your Snapchat has frustrated you and stopped functioning? Here are the reasons for your frustration:
- An older app version might not be compatible with the current operating system.
- Snapchat servers could be down due to maintenance or high traffic.
- Your phone’s battery might be low, which can affect app performance.
- There might not be a strong enough internet connection for the app to work correctly.
- The app could be experiencing a glitch.
- You could have been banned from the app for violating its terms of service.
- Your account could have been hacked, which would prevent you from being able to log in or access your snaps.
How Should You Troubleshoot Snapchat that Isn’t Working?
There are some reasons why your Snapchat isn’t working. Here are some things you can try to troubleshoot the issue:
Update Your App
Do You Have the Latest Version of the App? Another reason Snapchat might not work is that you don’t have the latest app version. To update your app, open the App Store and tap on the Updates tab.
Go to the Google Play Store (for Android) or App Store (for iOS) to update your app. From there, you should see an Update button next to Snapchat.
If you don’t see the Update button, you’re already on the latest version of the app. If you’re still having trouble with Snapchat not working, try restarting your phone. For iPhone users, hold down the power button and swipe up when it says slide to power off. For Android users, hold down the power button and tap Restart. Another thing to try is signing out of Snapchat and then signing back in after restarting your phone.
Delete and Reinstall
The first thing you can try if Snapchat isn’t working is to delete and reinstall the app. This can often fix minor glitches that may be causing the app to malfunction. To do this, simply hold down on the app icon until it jiggles and tap the x that appears.
Once the app is deleted, restart your phone, head to the App Store, and redownload Snapchat. If the issue persists, don’t worry. Keep reading for more troubleshooting steps.
Restart Your Device
One common reason Snapchat isn’t working is that the app needs restarting. You can do this by turning your device off and back on again. You can try force quitting the app and relaunching it if that doesn’t work.
Check Your Connection
One of the most common reasons Snapchat isn’t working is a poor internet connection. For example, if you’re trying to use Snapchat while connected to a public Wi-Fi network, the connection is likely too slow or unreliable to support the app.
Additionally, even if your internet connection is fast enough and you’re in an area with a lot of congestion on the network (e.g., near several other people using their phones), your connection may be slowed down and can’t support Snapchat’s data usage.
Another possible cause of slow connections is if any applications are running in the background that are hogging up all your phone’s resources. To check this, head into Settings > General > Background App Refresh and disable apps from running in the background whenever they are not being used.
Change the DNS of Your Device
If you’re having trouble connecting to Snapchat, one thing you can try is changing the DNS of your device. This will tell your device to look for Snapchat’s servers in a different place.
To do this on an iPhone, go to Settings, then Wi-Fi, and tap on the i next to the Wi-Fi network you’re connected to. From there, scroll down and tap Configure DNS, then Manual. You’ll then input Snapchat’s DNS servers: 188.8.131.52 and 184.108.40.206. Once you’ve done that, try opening Snapchat again and see if it works.
If not, try restarting your device and trying again. If still no luck, try turning off Location Services. It may be that the location services are conflicting with other apps and making Snapchat not work correctly.
If you’re having trouble with Snapchat, one of the first things you can try is rebuilding your database. This process will help fix any corrupt files that may be causing the app to malfunction.
To rebuild your database, simply go to Settings > Apps > Snapchat > Storage > Clear Data. Once that’s done, try opening the app and see if it works.
Are you still having trouble?
Update your Mobile Device
One of the reasons you could be having trouble with Snapchat is that you’re using an outdated app. If you’re using an iPhone, make sure you’re running iOS 11 or later. For Android users, you’ll need to be on Android 6.0 or higher.
Outdated app versions can cause problems, from crashes to glitches. To avoid these issues, you must update your mobile device as soon as possible. As new updates are released, old ones become obsolete and will no longer work properly.
Reset Your Phone Settings
If you’re experiencing issues with Snapchat, resetting your phone’s settings is one of the first things you can try. This restores your phone to its default settings and may fix the problem. Here’s how to do it:
- Open the Settings app on your iPhone.
- Tap General.
- Scroll down and tap Reset.
- Tap Reset All Settings: This will reset your phone’s settings, including your preferences for notifications, sounds, brightness, and more.
- If prompted, key in your passcode and tap “Reset All Settings” again to confirm.
- Once your phone finishes resetting, try opening Snapchat again to see if the issue has been resolved.
If you’re having trouble with Snapchat and you have tried all hacks in vain, the best thing you should do is contact support. They may assist you in troubleshooting the issue or suggest a workaround.
Here are some things to keep in mind when you contact support;
- Provide enough information, including your email address and mobile number, so they can send you instructions on resolving the issue.
- Write down what happened before and after the problem occurred.
- Identify whether your device has been jailbroken.
- Check the availability of an update for your operating system (iOS 11+, Android 7+), and follow their instructions if they say it might fix your problem.
Essential Tips to Help You Use Snapchat Without Hitches
Always Use VPN: VPN is an acronym for Virtual Private Network. This app will enable you to use Snapchat anonymously, keeping hackers at bay. Remember that if your Snapchat account is hacked, you can’t access it anymore.
Ensure Your Phone’s Battery is Fully Charged: The Snapchat app consumes a lot of battery power, and when the battery is low, the app might not perform its functions properly. Therefore, always ensure your battery has enough charge when using Snapchat.
Observe Snapchat Rules: If you violate the terms set by Snapchat, you risk getting banned from accessing the app. To avoid such a situation, always stick to the given terms.
There are a few reasons why Snapchat might not be working. One reason is that the app may not be compatible with your device. Another reason is that your internet connection may not be strong enough to support the app. Additionally, there could be an issue with the app or your account. If you’re still having trouble, try contacting customer support.
I’m William Shands, a tech enthusiast with a Bachelor’s in Information Technology from Georgia Institute of Technology. As an IT Support Specialist at Urban Outfitters, I’m immersed in the world of technology daily. My passion for apps led me to create TechBiva.Com, where I offer detailed reviews of the latest smartphone apps and games. Join me in exploring the ever-evolving landscape of mobile technology!