PS4 LAN Cable Not Connected – How To Fix This Problem | Step By Step Guide

The PlayStation 4, also known as PS4 is the 8thgeneration home video game console developed by Sony Interactive Entertainment. This game console was first released on November 15, 2013, and since then, it is the 4th best-selling gaming console of all time.On September 7, 2016, Sony released two new versions of PS4. One of them is slimmer compare to the old version, and the other one is much upgraded from the old version, and it is known as PlayStation 4 Pro.

For PS4 users,”PS4 LAN cable not connected” is a very common but annoying problem. Many PS4 uses have come across this problem once in a while. Therefore, in this article, our experts have discussed a few methods that can help you solve this problem. Read the whole article and make sure you follow the steps accordingly.

LAN Cable

Why “PS4 LAN Cable Not Connected” Problem Occurs

When this problem occurs it means your PS4 is not recognizing an active Ethernet connection. The LAN cable connects the PS4 to the internet via the LAN port. This process is opposed to the wireless Wi-Fi option. Here are few likely causes of this problem:

1. No cable is connected to the Ethernet port on the back of the PlayStation

2. An Ethernet cable is connected to the back of the console but the other end of the cable is disconnected

3. The RJ45 (plug) on the Ethernet cable is faulty at either end

4. The router, switch, hub, or modem from where the network connection is powered off

5. The Ethernet adapter in the PS4 is faulty

6. The LAN cable is damaged somewhere along the line

7. The LAN card may be displaced from the port of the motherboard

8. The driver software is uninstalled or need to update it

How To Fix “PS4 LAN Cable Not Connected” Problem

There are a few methods available to solve this problem. If your problem is not solved, then it is better you connect with Sony’s PS4 support team. Now let’s dig into the article and know more about these methods.

Check The PlayStation Network

Check The PlayStation Network

The first thing you need to check is the PlayStation Network and see if it is online or not. If you can get online but can’t access the PSN, then you must check the PlayStation Network. You can go to the PSN Network Status Page on another device to see if the status is green. If it’s down, then you have to wait for a while to fix the problem.

Check If Another Device Connects To The Internet

If your PS4 doesn’t connect to the internet, then it is best to narrow down where the problem is right away by determining if the issue is with your PS4 or with your LAN cable. Follow these steps:

1. Connect another device to the LAN cable like the computer and tablets and check if the network is working or not

2. Make sure you use similar connect methods to check the internet. For example, if you are using a LAN cable then connect the computer with the LAN cable and check the internet

3. If another device is not working then the problem might be with the router or the cable. Turn your router and wait for few minutes. Then turn on the router and see if it works

4. If the problem is not solved then connect your ISP

Check Your PS4’s Connection To The Router

Check Your PS4's Connection To The Router

If another device is working fine with the internet connection, then check your PS4’s connection to the router. The problem might be the LAN cable, settings, etc. To check if the LAN cable is ok or swap the cable with another one and see if it’s working or not. If it’s working, then the problem is the LAN cable. But if you are still facing the same problem, then check the setting of your PS4. While changing the LAN cable, use a different LAN port for both PS4 and router. This way, you can find out if there is any problem with the LAN port.

Re-Enter Your PS4’s Wi-Fi Password

1. First, select the “Setting” from your PS4

2. Now select “Network”

3. Then select “Set up Internet Connection”

4. Select “Use Wi-Fi”

5. Then select “Easy”

6. Now choose the Wi-Fi network from the list

7. Finally, enter the password, connect

Check Your PS4’s DNS Settings

1. First, select the “Setting” from your PS4

2. Now select “Network”

3. Then select “Set up Internet Connection”

4. Select “Use a LAN Cable”

5. Then select “Custom”

6. Now select “Automatic”

7. Then select “Do Not Specify”

8. After that select “Manual”

9. Select “Primary DNS” and then enter “”

10. Select “Secondary DNS” and then enter “”

11. Select “Next”

12. Select “Automatic”

13. Select “Do Not Use”

14. Now test the internet connection to see if it’s working or not

Final Thoughts

I hope you find this article helpful and solve your “PS4 LAN Cable Not Connected” problem. However, if you are facing the same problem after trying these methods, then it is time you connect the PS4 support team and let the experts solve the problem. Happy gaming!


1. Is it better to connect LAN cable to PS4?

Short Answer – A wired connection to your PS4 is absolutely worth it. While an Ethernet connection can on occasion provide faster speeds than wireless, the most important advantage it will give you is stability.

2. What Is 10g LAN?

Short Answer- 10 Gigabit Ethernet (10 GbE) is a telecommunication technology that offers data speeds up to 10 billion bits per second.

3. What Is The Fastest Ethernet Connection?

Short Answer- Cat 8, the next generation of Ethernet cables, is on the horizon but for the time being, Cat 7a (Cat 7 “augmented”) is the highest-performing Ethernet cord available.

4. Do I Plug Ethernet Into WAN Or LAN?

Short Answer- The LAN ports are designed for connecting to local devices. Plug one Ethernet cable into your modem and the other end into your router’s WAN port. Then, plug your router’s power adapter into the wall.